
Terms & Conditions
By placing an order with LuvSweeties you are agreeing with the terms and conditions set out below:
Sweets
All of our sweets are made to order and we do not accept refunds or returns due to the nature of the product, being a food order and perishable. Credit note or a replacement order will only be given in the event that you receive an incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, of if you are unsatisfied with the condition of your sweets or balloons, you must contact us within 4 hours from collection.
Returns must be returned by the original purchaser who placed the order. Once your return is received and inspected, we will contact you to notify you of the approval or rejection of your exchange/credit note. Credit notes are only valid for 3 months from date of issue. LuvSweeties reserve the rights to change or amend the policy without prior notice.
Allergens & Intolerances
Due to the manufacturing process, we are unable to guarantee that any of our products are free from traces of WHEAT, GLUTEN, MILK, SOYA, SOYABEANS, SEASAME, EGG, TREE NUTS, PEANUTS, NUTS and products containing sulphur dioxides/sulphites . Please contact us for if you have any questions regarding our ingredients or allergen information before placing an order.
Although this product information has been provided by the manufacturer, please be aware that ingredients may change, therefore luvsweeties is unable to accept liability for any incorrect information. Unfortunately, if have any allergies or intolerances we recommend you do not not purchase from our pick n mix sections.
Balloons
All of our balloons are filled to order, we do not accept refund or returns once the product has left the premises, as it is out of our hands. In the unlikely event a fault occur, you must contact us within 4 hours from collection. Please read the balloon care guide carefully, which will ensure quality care for the longevity of your balloons. Under no circumstances will LuvSweeties replace popped balloons.
Balloon Care
Caring for your balloons (and what to expect)
Environment
Your balloon’s favourite environment is:
· to be indoors, at normal room temperature
· away from any intense heat, such as radiators
· away from direct sunlight
Temperature
If your balloon is exposed to too much heat the helium (or air) will expand causing it to pop.
When the temperature is very cold it may cause the helium molecules to shrink, reducing the size and float time of the balloon. Foil balloons, whether helium or air filled, will noticeably shrink in cold weather. However, they will return to normal as soon as they are back in room temperature.
Sunlight
In addition to the effects of temperature, exposure to sunlight (either direct sunlight or through windows) will cause latex balloons to oxidise, which gives them a cloudy appearance. This is particularly noticeable when using clear latex balloons (including confetti balloons).
The clear bubble balloons, which are made from a different material, are not affected by the sun in the same way as the latex balloons and so we would recommend choosing the bubbles if you are considering having confetti balloons and your event is taking place during the summer months.
Air conditioning and Wind
A constant breeze passing around a balloon will increase the speed at which the helium molecules escape through the wall of the balloon, resulting in reduced float time. Where possible, try and keep balloons away from air vents and breezy environments.
Ceilings
Take care if releasing your balloons to float on ceilings; static, chips or cracks in the surface, invisible fibres and spotlights can cause balloons to pop.
Outdoor balloons
Whilst it’s lovely to decorate your outdoor event with balloons, please be aware of how the weather can affect them. Unless you are fortunate enough to have a very calm day, helium-filled balloons are likely to thrash around in the wind, making air-filled balloons the best choice for outdoors.
If the sun is out, it will give your latex balloons a cloudy appearance and very hot temperatures can cause the balloons to pop.
Float Times
There are many different factors that affect the float time of a helium-filled balloon. Foil balloons and bubble balloons have a longer float time than latex balloons. The size of the balloon is also a factor (generally, the bigger the balloon, the longer the float time). In addition, the temperature and conditions that the balloon is kept in can impact upon the length of time that it remains floating (see information above).
Latex balloons
Wherever possible, we treat our latex balloons with a non-toxic sealant which coats the inner wall of the balloon. The sealant helps to stop the helium molecules escaping so quickly through the wall of the balloon and therefore increases the balloon’s float time. The average float time for a treated standard size (11 inch) latex balloon is around three days. If untreated, a latex balloon of this size will only float for around ten to twelve hours.
The larger (14 inch) balloons last approximately two days and the giant latex balloons around three to four days.
The confetti-filled latex balloons have a reduced float time due to the extra weight of the confetti inside the balloon.
It is important to be aware that your latex balloons will get smaller with each passing day as they gradually lose helium. When ordering latex balloons, we therefore strongly recommend that they are delivered (or collected) on the day of your event to ensure that they look their best for your celebrations.
Foil balloons
In optimum environments, foil balloons will remain full and taught for three to five days. They will usually continue to float for longer but will appear less taught as they start to lose helium. Cool air may cause these balloons to shrivel but they will return to a normal state when back in room temperature.
Bubble balloons
Bubble balloons are likely to float for a few weeks – however, they may start to look a bit tired after a week or two. If your balloon has been personalised, the writing will start to bubble after a few days and gradually peel off as the balloon starts to slowly reduce in size.
PLEASE NOTE
All of the float times detailed above are average float times and apply to balloon-friendly indoor environments. They are not a guarantee and are to be used as a guide only.
IMPORTANT
CHOKING HAZARD: Children under 8 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.
At the end of a balloon’s life, cut the end of the balloon with scissors to remove any air or gas, then dispose of it in the bin. NEVER release balloons into the environment.
Finer Points
All of our sweets are made to order and we do not accept refunds or returns due to the nature of the product, being a food order and perishable. Credit note or a replacement order will only be given in the event that you receive an incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, of if you are unsatisfied with the condition of your sweets or balloons, you must contact us within 4 hours from collection.
Returns must be returned by the original purchaser who placed the order. Once your return is received and inspected, we will contact you to notify you of the approval or rejection of your exchange/credit note. Credit notes are only valid for 3 months from date of issue. LuvSweeties reserve the rights to change or amend the policy without prior notice.
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We only replace items if they are defective (personalisation is incorrect, due to our fault) or damaged upon receipt, once the item has been collected and left the premises, it is your responsibility, please see balloon care for information on how to look after your balloons.
Shipping Info
Collection only from Bognor Regis
Marketing
LuvSweeties promotes products and services through social media, advertising magazines and on its website, by using LuvSweeties you agree that your products/order appears on its social media, website, and advertising channels. If you do not wish your order to be featured/shared, please complete the contact form.